SERVICE ANIMALS FAQ's 

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At the Orange Motel, we are committed to providing a welcoming and accessible environment for all guests. Here's a breakdown of service animals and the ADA (Americans with Disabilities Act) regulations:

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Service animals are:

• Dogs specifically trained to perform tasks that assist people with disabilities.

• Can be any breed or size.

Service animals are not:

• Emotional support animals, therapy animals, comfort animals, or companion animals.

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A business or state/local government can ask someone to remove their service animal if:

• If the animal is not housebroken.

• If the animal is out of control and the handler cannot regain control.

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Q1. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?

A: Unfortunately, under the ADA, emotional support animals are not considered service animals.

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Q2. Can hotels assign designated rooms for guests with service animals, out of consideration of other guests?

A: No. Guests with service animals are entitled to the same room choices as other guests.

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Q3. Can hotels charge a cleaning fee for guests who have service animals?

A: No. We cannot charge extra for cleaning related to service animals. However, any damage caused by a service animal will be subject to standard damage fees.

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Q4. Does my pet need certification and registration?

A: While service animals are not required to have official certification, they must be under control at all times.

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Q5. Are hotel guests allowed to leave their service animals in their hotel room when they leave the hotel?

A: No. Service animals must be under the handler's control at all times.

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For detailed information on service animals and the ADA, please visit the ADA website: https://www.ada.gov/topics/service-animals/

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We are happy to answer any further questions you may have about service animals at the Orange Motel.

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