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Frequently
Asked Q's

Welcome to our Frequently Asked Questions (FAQs) page!

We strive to provide an excellenet online experience for all guests. Here, you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, please don't hesitate to contact us.

WHAT IS THE DIFFERENCE BETWEEN A MOTEL AND A HOTEL?

  • Motels: Exterior corridors, direct parking access, functional design.

  • Hotels: Interior corridors, hallway access, elaborate designs.

WHEN ARE YOU OPEN? WHAT TIME DO YOU CLOSE?

  • Office Hours: 7:00 AM - 10:00 PM Eastern Time.

  • 24/7 Assistance: Call or text 352-432-0706. (Office is locked for security.)

 

DO YOU ACCEPT THIRD PARTY PAYMENT?

  • Effective February 18, 2025, third-party payments are restricted to established businesses only.

  • Individual third-party payments are no longer accepted.

WHAT IS THE NIGHTLY AND WEEKLY RATE?

Rates per room varies by room type, season and other factors, call for pricing.


Loyalty program: Member discounts and rewards.

HOW WILL CHECK-IN BE MANAGED?

  • Valid photo ID (matching reservation name) required.

  • Valid major credit card on file or ($250) debit/pre-paid card hold for incidentals.

  • Incidentals cover potential charges (damages, etc.).

 

ACCEPTABLE INCIDENTAL DEPOSIT?​

  • Major credit card on file required.

  • Debit/prepaid cards: ($250) pre-authorization hold.

WHEN IS CHECK-IN?

  • Check-in: 3:00 PM ET.

We understand that travel plans can vary. Early check-in may be available upon request, subject to availability, cannot be guaranteed and may involve an additional fee.

WHEN IS CHECK-OUT?

  • Check-out: 11:00 AM Eastern Time.

  • Keyless check-out: No office visit required.

CAN I REQUEST A LATE CHECK-OUT?

  • 24-hour advance notice required.

  • Contact front desk for availability.

  • Room expiration time provided with door code.

  • 11:00 AM check-out enforced without confirmed late check-out. Please ensure your belongings are removed.

  • Late check-out without confirmation will result in an additional night charge.

WHAT IS THE MINIMUM AGE REQUIREMENT?​

  • Minimum check-in age: 21.

  • Underage guests: Must be accompanied by an adult family member with valid ID.

DO YOU ACCEPT CASH?

  • Cash accepted for room payment.

  • Valid major credit card required on file to secure booking (one night's charge).

  • ($250) debit/pre-paid card pre-authorization for incidentals, released post-inspection.

  • Declined credit card results in reservation cancellation.

WHEN WILL MY DEPOSIT BE RELEASED?

A pre-authorization is a temporary hold, not a charge, for potential incidentals (damages, etc.). It is standard practice in the hospitality industry.

Valid credit/debit card required.

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Voided pre-authorizations:

  • Motel releases hold; bank determines fund availability.

  • Motel confirms void, provides date/time, and receipt.

  • Customer must contact bank for fund availability.

  • Motel's role ends after confirmation and documentation.

  • Bank determines fund availability timeframe.

  • Motel has no control over release speed.​​​

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For comprehensive details on our policies and charges, please visit: https://www.theorangemotel.com/charges

ARRIVING LATE? NO PROBLEM!​

  • Door code available upon request.

  • Guaranteed reservations with valid ID.

IS SMOKING PERMITTED IN ANY GUEST ROOMS?​

  • Smoking in rooms: ($250) recovery fee.

  • Fee determined by management.

ARE YOU PET-FRIENDLY?

  • Pet-friendly rooms: Advance notice required.

  • Limit: 1 pet per room.

  • Fees: ($75) non-refundable deposit, ($10) per night.

  • Unauthorized pets: Pet and ($250) cleaning fees apply.

  • Service animals (ADA): Welcome, no charge.

  • Emotional support/therapy animals: Not permitted.

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