www.theorangemotel.com

Refunds &
Cancellations

Consider Travel Insurance
Plan your stay carefully to avoid unnecessary charges.
Carefully review the terms and conditions before making a reservation. Travel insurance can help protect you from unexpected cancellations or interruptions to your trip.
Refund Policy
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Full Refund: 48-hour notice before arrival.
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Late Cancellation: Possible charge for one night's stay.
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Non-Refundable Reasons: Weather, emergencies, schedule changes, or individual group member withdrawals. Please note that group and weekly rates are established at a discounted price and are not subject to further adjustment after payment processing.
Potential Charges
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One-Night Pre-Payment: Required to secure your reservation.
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Additional Charges: Me may incur additional costs.
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Early Check-Out or Cancellations: May not be refunded.
Refund Processing
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Timeframe: Refunds typically take 3-5 business days to process. However, in some case, up to 20 business days. Refunds to credit cards may take longer than refunds to bank accounts.
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Method: Refunds are issued to the original payment method.
Important Considerations
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Deposit Requirement: A credit or debit card is still mandatory for the deposit for both reservation security and incidentals coverage. It is standard practice in the hospitality industry to require a valid credit or debit card on file.
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Pre-authorization: Expect a pre-authorization hold on your card to ensure sufficient funds.
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Cash Payments Allowed: Cash is acceptable as a form of payment for the stay, but not for the deposit.
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Prepaid Card Option: Prepaid cards are accepted for incidental deposits, with a $250 pre-authorization hold.
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Third-Party Guest Responsibility: Guests who are not the primary bookers are responsible for any damages or losses they cause.
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Contact Front Desk: For any disputes or questions about charges or your stay, contact the front desk directly.
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Reservations are not automatic: Simply making a request does not guarantee a reservation. Reservations are not considered confirmed until a valid credit or debit card is on file or a payment has been processed. This establishment requires direct contact with guests to finalize and secure bookings. Guests must ensure their reservations are secured before the 10:00 pm deadline.
By understanding these key points, guests can make informed decisions about their booking and avoid any unexpected costs.