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Frequently
Asked Q's

Welcome to our Frequently Asked Questions (FAQs) page!

We strive to provide an excellenet online experience for all guests. Here, you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, please don't hesitate to contact us.

WHAT IS THE DIFFERENCE BETWEEN A MOTEL AND A HOTEL?

  • Motels: Exterior corridors, direct parking access, functional design.

  • Hotels: Interior corridors, hallway access, elaborate designs.

WHEN ARE YOU OPEN? WHAT TIME DO YOU CLOSE?

  • Office Hours: Mon-Fri 7:00 AM - 10:00 PM, Saturdays 9:00 AM - 10:00 PM, Sundays 12:00 PM - 10:00 PM Eastern Time.

  • 24/7 Assistance: Call or text 352-432-0706. (Office is locked for security.)

 

DO YOU ACCEPT THIRD PARTY PAYMENT?

  • Effective February 18, 2025, third-party payments are restricted to established businesses only.

  • Individual third-party payments are no longer accepted.

WHEN IS CHECK-IN?

  • Standard check-in time is 3:00 PM Eastern Time.

  • Early check-in is strictly contingent upon availability of the room and may involve an additional fee. 

  • Check-ins occurring between 7:100 AM and 11:00 AM will incur an additional night's charge.

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WHEN IS CHECK-OUT?

  • Standard check-out is 11:00 AM Eastern Time, provided with your door code via text/email. Please ensure your belongings are removed.

  • Late check-out without confirmation will result in an additional night charge.

  • Keyless check-out: No office visit required.

CAN I REQUEST A LATE CHECK-OUT?

  • For late check-out or extensions of your stay, a 24-hour advance notification is mandatory.

  • All requests for late check-out or extensions are subject to availability.

  • A fee may be applicable for any approved late check-out or extension.

WHAT IS THE NIGHTLY AND WEEKLY RATE?

Rates per room varies by room type, season and other factors, call for pricing.


Loyalty program: Member discounts and rewards.

HOW WILL CHECK-IN BE MANAGED?

  • A valid photo ID that matches the name on the reservation is required.

  • A major credit card must be on file, or a hold of $250 on a debit/pre-paid card is needed for incidentals.

  • Incidentals are for potential charges such as damages, etc.

ACCEPTABLE INCIDENTAL DEPOSIT?​

  • A major credit card must be on file.

  • For debit prepaid cards, a pre-authorization of $250 will be applied.

  • A declined credit card will lead to the cancellation of your reservation.

DO YOU ACCEPT CASH?

  • Room payments can be made in cash.

  • A valid major credit card is required on file to secure your booking. It will be charged for one night's stay on the week of your scheduled arrival date.

WHEN WILL MY DEPOSIT BE RELEASED?

A pre-authorization is a temporary hold, not an actual charge, intended for potential incident (like damages). This is a common practice in the hospitality industry. A credit or debit card is required.

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  1. The motel releases hold; the bank assesses fund availability.

  2. The motel confirms the void, providing the date/time receipt.

  3. Customers must reach out to their bank regarding fund availability.

  4. The motel's responsibility concludes after confirmation and documentation.

  5. The bank determines timeframe for fund availability.

  6. The motel cannot control how the release occurs.

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For detailed information on our policies and, please visit: https://www.theorangemotel/charges

WHAT IS THE MINIMUM AGE REQUIREMENT?​

  • Check-in age requirement: 21 years or older.

  • Guests under this age must be accompanied by an adult family member who has a valid ID.

ARRIVING LATE? NO PROBLEM!​

  • The access code will be provided through text or email upon request after payment has been processed.

  • An invoice is available for direct payment.

  • Reservations are confirmed with a valid ID and a credit card on file to cover any incidental charges.

IS SMOKING PERMITTED IN ANY GUEST ROOMS?​

  • Smoking in rooms: Recovery fee of $250. Fee set by management.

CAN I NEGOTIATE THE ROOM RATE OR OFFER A TRADE FOR SERVICES?

  • No. Our motel operates on a fixed pricing policy, and we do not engage in bartering or negotiation of rates for any of our accommodations or services.

ARE YOU PET-FRIENDLY?

Yes, pet-friendly rooms are subject to availability. Please provide advance notice.

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  • One pet per room.

  • A non-refundable deposit of $75 and $10 per night.

  • A cleaning fee of $250 will apply to unauthorized pets.

  • Service animals (ADA): Welcome at no additional charge.

  • Emotional support/therapy animals: Not permitted.

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